Privacy Policy
This Privacy Policy explains how coachnotes.website processes personal data of visitors, coaches, clients, and business contacts in connection with our website, accounts, bookings, payments, support, analytics, and marketing.
Controller
coachnotes.website, Gesellschaft mit beschränkter Haftung, Technoparkstrasse 1, 8005 Zürich, Switzerland. Email: [email protected]. Phone: +41 387 227 6164. Managing Director: Maria Schmidt.
Data we collect
We may collect identity and contact data, account details, booking information, coaching notes and user inputs, payment and billing data, support communications, device and log data, cookie identifiers, and marketing preferences.
Purposes and legal basis
We process data to provide the platform, manage accounts, schedule sessions, process payments, communicate with users, maintain security, comply with legal duties, improve services through analytics, and send marketing where permitted or consented to. Swiss compliance is based on the Federal Act on Data Protection (FADP; SR 235.1), Data Protection Ordinance (DPO; SR 235.11).
Recipients and processors
Data may be shared with hosting providers, email and support tools, scheduling providers, payment processors, analytics providers, and professional advisers, only as needed for the stated purposes and under appropriate contractual safeguards.
International transfers
Where providers process data outside Switzerland, we use suitable safeguards, such as contractual protections, and assess whether additional measures are required.
Retention
We keep personal data only for as long as necessary for the relevant purpose, account administration, support history, legal retention periods, dispute handling, and security records, then delete or anonymise it where appropriate.
Cookies and similar technologies
We use essential cookies for site operation and may use analytics or marketing technologies. We provide transparent information and an effective choice mechanism. Where required, we request consent before non-essential tracking. See the Federal Act on Data Protection (FADP; SR 235.1), Data Protection Ordinance (DPO; SR 235.11), Telecommunications Act (TCA; SR 784.10), Art. 45c TCA.
Your rights
You may request information about your personal data, correction, deletion where applicable, restriction of processing, data portability where relevant, and object to certain processing, especially marketing. You may withdraw consent at any time for future processing.
Contact and complaints
To exercise rights or ask questions, contact us at [email protected] or by post at the address above. If you believe your concerns were not resolved, you may also consult the competent Swiss data protection authority.
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.